More About Abby
Abby has 30 years of experience serving in various executive-level HR leadership roles, overseeing all disciplines within Human Resources. Prior to becoming a consultant, Abby was the Senior Vice President of Human Resources for Charter Communications. In this role, she supported the organization’s enterprise-wide Human Resources function. This involved leading the human resources integration efforts on all merger & acquisition transactions. She also focused on driving the employee strategy and developing leading-edge programs for all areas of HR, including compensation, benefits, recruiting, executive development, succession management, training, talent planning, payroll, HRIS, and others. Among her specific responsibilities were identifying opportunities to further enhance Charter’s HR service offering to employees, implementing best practices and strategic HR initiatives to optimize employees’ effectiveness in continually improving the customer experience, driving the organization toward “employer of choice” status, and implementing programs and procedures to improve HR’s efficiency, productivity and focus on the customer. She also oversaw organizational realignment initiatives and managed the employee transition associated with all mergers and acquisitions.
Prior to joining Charter, Abby held senior HR leadership positions in other telecommunications organizations, including WOW! Internet Cable and Phone, High Speed Access, and Convergent Communications. Her early career experiences were in the insurance and mortgage industries.
Abby has a Master’s degree in Management and has attained the Senior Professional in Human Resources (SPHR), the SHRM Senior Certified Professional (SHRM-SCP) and Certified Compensation Professional (CCP) certifications. She is a member of the Society for Human Resources Management, Mile High SHRM, Colorado Springs SHRM, World at Work, and Women in Cable Telecommunications (WICT). In addition, Ms. Pfeiffer received recognition as 2010 Woman of the Year from the Rocky Mountain Chapter of WICT and was recognized as one of NAMIC’s Most Influential Minorities for 2010. She is also an alumna of the Betsy Magness Leadership Institute and has served on the Emma Bowen Foundation Board, the Cable and Telecommunications Human Resources Association (CTHRA) Board, and the Executive Women’s Summit.