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Manager Development: Mastering Difficult Conversations
Apr 15, 2020 | 10:00 am - 11:00 am PDT$155
When work performance or behavior doesn’t meet expectations, managers must action. How and when we address concerns can determine whether we set the employee up for success or propel them towards disengagement.
In this workshop, you’ll learn how to effectively prepare for and facilitate a difficult conversation using a simple step-by-step discussion model. You’ll learn 5 tips for navigating a difficult conversation, and gain key phrases for setting expectations, de-escalating emotional responses, and getting the conversation back on track. Whether you face a behavioral concern or a performance issue, you’ll have the tools and skills necessary to elevate confidence and effectiveness in handling challenging conversations with your team members.
After registering, you’ll receive online meeting access information.